tracking info will be sent to you once the order is shipped.

hikers: if you are sending to a post office, make sure to put the full address of the post office, not just the town and zip code.

we ship orders 2 times per week. if there is a delay with your shipment we likely are on a trip and will return shortly.

if your tracking info says “in transit” but is taking longer than expected, all we can do is wait. it will be updated eventually. there is no one we can reach out to for more help.


if duties/taxes are not paid in advance at checkout, the buyer is responsible for any duties/taxes that may be charged by their resident country upon the package’s arrival.

if a package is refused and returned to sender, we will deduct any fees associated with the return shipment from your refund.

once the package lands in the destination country/customs, it’s out of our hands.

please be patient. we can’t contact anyone regarding delays. please notify us if the pack has been, “returned to sender”.